Refund policy

60-day returns. You have 60 days from the day your order is delivered to request a return.

How to start a return. Email us at support@houndride.com with your order number and the reason for the return. We'll reply with return instructions. Items sent back without first requesting a return can't be accepted.

Fit Guarantee. If your HoundRide doesn't fit your vehicle, contact us within 60 days of delivery. We'll help you check the fit and, if it truly doesn't fit, we'll cover the return shipping and refund or exchange your order.

Damaged or defective items. Please inspect your order when it arrives. If an item is damaged or defective, email us within 14 days of delivery with your order number and photos, and we'll send a replacement or issue a full refund at no cost to you.

Change of mind. For other returns, the item must be in the condition you received it, with all included parts. Return shipping for change-of-mind returns is paid by the customer.

Refunds. Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days; your bank may need a few extra days to post it.

Exchanges. The fastest way to get a different setup (for example, the Road Trip Kit) is to request a return for the item you have and place a new order.

Questions? Email support@houndride.com.